PRIVACY POLICY

1. INTRODUCTION AND DATA CONTROLLER

This Privacy Policy explains how urhavenhome (“we”, “us”, or “our”), operating via www.urhavenhome.com, collects, uses, discloses, and protects the personal data of users and customers (“you”) residing in Europe and other international jurisdictions.

For the purposes of applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the UK GDPR, urhavenhome is the Data Controller responsible for processing your personal information. If you have any questions regarding this policy or our privacy practices, please contact us at fashion@urhavenhome.com.

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2. PERSONAL DATA WE COLLECT

We collect personal data that you provide directly to us, as well as information collected automatically when you browse or interact with www.urhavenhome.com.

Identity and Contact Information: Name, shipping address, billing address, and email address (fashion@urhavenhome.com).
Order and Transaction Details: Purchased pet bed items, order history, communication preferences, and associated transactional metadata.
Technical and Usage Data: IP address, browser type, device information, operating system, referral URLs, and interactions with our store.

Performance of a Contract: To process orders, deliver pet bed products, manage user accounts, and provide customer support related to your purchases.
Compliance with Legal Obligations: To fulfill tax, accounting, and regulatory reporting requirements, as well as to prevent fraudulent activity.
Legitimate Interests: To maintain website performance, enhance service security, conduct internal operational analytics, and protect our business interests, provided such interests are not overridden by your rights.

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4. PAYMENT PROCESSING AND THIRD-PARTY DISCLOSURES

We do not store or collect full credit or debit card numbers on our servers. All online payment transactions conducted through www.urhavenhome.com are processed securely by our primary payment service provider, Stripe.

When you make a purchase, your payment details and necessary purchase information are transmitted directly to Stripe for order authorization, risk management, and settlement. The handling of your financial data by Stripe is governed by Stripe’s Privacy Policy and operational security protocols.

We do not sell, rent, or trade your personal data. We disclose personal data to third parties solely where required to perform essential services, including:

Logistics and fulfillment partners responsible for delivering orders directly to your provided shipping address.
Technical infrastructure and hosting providers supporting website operation.
Professional advisors, legal representatives, or regulatory authorities where mandated by law.

Order and Transaction Records: Retained for up to 7 years following transaction completion to satisfy statutory tax, auditing, and corporate record-keeping mandates under applicable laws.
Customer Support Communications: Retained for up to 2 years from the date of the last contact to resolve inquiries and preserve administrative records.
Technical and Usage Logs: Retained for up to 12 months for system administration, performance oversight, and operational security verification.

Upon the expiration of the applicable retention period, personal data is permanently deleted or anonymized in accordance with industry practices.

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7. YOUR DATA PROTECTION RIGHTS

Under European and UK data protection regulations, you possess specific legal rights regarding your personal data held by urhavenhome:

Right of Access: The right to request copies of the personal data we hold about you.
Right to Rectification: The right to request correction of inaccurate or incomplete personal information.
Right to Erasure: The right to request the deletion of your personal data under specific statutory conditions.
Right to Restrict Processing: The right to request the temporary or permanent limitation of processing under specific legal grounds.
Right to Data Portability: The right to receive personal data in a structured, commonly used, and machine-readable format.
Right to Object: The right to object to the processing of your personal data based on legitimate interests.

To exercise any of these rights, please contact our data privacy representative at fashion@urhavenhome.com. We may require proof of identity before fulfilling requests to protect privacy and account integrity.

If you believe that our processing of your personal data infringes European data protection legislation, you have the right to lodge a complaint with a supervisory authority in your country or region of residence.

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8. DATA SECURITY

We maintain reasonable physical, operational, and electronic security measures to safeguard personal information against unauthorized access, loss, alteration, or disclosure. Access to customer data is strictly limited to authorized personnel and trusted service providers bound by strict confidentiality requirements.

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9. AMENDMENTS TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy periodically to reflect changes in legal, technical, or business developments. Any updates will be published directly on this page with an updated operational date. Continued use of www.urhavenhome.com constitutes acknowledgement of the updated terms.

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10. CONTACT INFORMATION

For questions, requests, or privacy-related concerns, please contact us at:

Email: fashion@urhavenhome.com

Website: www.urhavenhome.com