TERMS OF SERVICE

1. GENERAL PROVISIONS AND IDENTIFICATION
These Terms of Service (“Terms”) govern the purchase, sale, and delivery of products through the website www.urhavenhome.com (“Website”). Throughout the Website and these Terms, the terms “we”, “us”, “our”, and “Store” refer to the brand urhavenhome, operating from Singapore and serving customers within Europe. By accessing, browsing, or placing an order on our Website, you (“Customer” or “User”) agree to be bound by these Terms, together with any applicable legal requirements in your jurisdiction.

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2. ELIGIBILITY AND ACCOUNT RESPONSIBILITIES
By using this Website, you represent that you are at least the legal age of majority in your country or state of residence. You agree to provide accurate, complete, and current purchase and account information for all orders placed through our Store. You are responsible for maintaining the confidentiality of your personal details and order reference numbers.

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3. PRODUCT INFORMATION AND AVAILABILITY
We strive to display the characteristics, descriptions, and visual representations of our products as accurately as possible. All product listings are subject to availability. We reserve the right, acting reasonably, to limit the sales quantities of any products to any person, geographic region, or jurisdiction. Descriptions and pricing of products are subject to change without prior notice, at our sole discretion.

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4. PRICING AND PAYMENT TERMS
All prices displayed on the Website are shown in the applicable currency applicable to the European region and include applicable mandatory charges unless explicitly stated otherwise during the checkout process.

Payments must be made at the time of order placement using the valid payment methods made available at checkout.
You warrant that you are authorized to use the chosen payment method for the transaction.
We utilize encrypted electronic standard measures to safeguard transaction data; however, transmission over the Internet cannot be declared absolutely error-free, and responsibility for circumstances beyond reasonable operational control is limited to what is mandated by applicable laws.

Order Processing Time: Orders are typically processed and dispatched within 2 to 3 business days following order confirmation.
Transit Time: Estimated transit times range from 4 to 11 business days following dispatch, depending on destination and local customs clearance procedures.
Shipment Notifications: Automated tracking notifications will be dispatched to the email address provided by the Customer at checkout at key order milestones (including order dispatch, carrier intake, and local delivery execution).
Delivery Delayed or Non-Delivered: If a shipment exceeds the standard delivery window, an investigation will be initiated with the respective carrier. Based on the formal findings of the investigation, appropriate resolution will be provided, including either a replacement dispatch or a complete refund.

The risk of loss, damage, or destruction of the goods passes to the consumer only upon the physical receipt of the goods by the consumer or a designated third party specified by the consumer (other than the carrier).
Ownership of the goods transfers to the Customer upon successful delivery and receipt of full payment.

Withdrawal Period: The statutory withdrawal period expires 14 calendar days from the day on which you (or a third party indicated by you, other than the carrier) acquire physical possession of the goods.
Exercising the Right: To exercise your right of withdrawal, you must notify our customer support team via email at fashion@urhavenhome.com before the 14-day period expires, specifying your order details and decision to cancel the purchase.
Condition of Goods: Returned items must be dispatched back in suitable condition, undamaged, and complete with all original accessories or packaging where reasonably possible.
Refunds: Upon receipt and verification of the returned goods, or valid proof of return dispatch, all payments received from you regarding the returned products will be reimbursed using the original payment method without undue delay.

If you receive an item that is defective, damaged upon arrival, or non-conforming, you must notify our customer service promptly via email at fashion@urhavenhome.com.
Simplified Inspection & Resolution: For items damaged in transit or bearing visible defects, physical return of the damaged item is not strictly required provided clear photographical or video evidence of the defect is provided via email.
Upon verification of the submitted evidence, a replacement item will be dispatched free of charge, or a full refund will be processed to your original payment method.

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9. INTELLECTUAL PROPERTY RIGHTS
All visual, textual, graphic, and multimedia elements published on www.urhavenhome.com—including product designs, images, photographs, logos, and page layouts—are owned by or legitimately used under propriety right by urhavenhome. Unauthorised reproduction, distribution, modification, or public display of any contents of this Website is strictly prohibited without explicit written consent.

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10. LIMITATION OF LIABILITY AND WARRANTY

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded or limited under applicable statutory European consumer legislation.
Subject to mandatory legal provisions, urhavenhome shall not be liable for indirect, incidental, or consequential losses arising out of or in connection with the use of the Website or products purchased, provided that reasonable care and skill have been exercised.

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11. APPLICABLE LAW AND JURISDICTION
These Terms and any individual contracts for the purchase of goods shall be governed by and construed in accordance with relevant international commercial regulations and mandatory legal frameworks applicable to consumers within European destination countries. European consumers retain the protection of mandatory provisions of the law of their country of habitual residence and may bring legal proceedings in the competent local courts.

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12. AMENDMENTS TO TERMS
We reserve the right to modify these Terms at any time to reflect operational, legal, or regulatory updates. The revised version will be published directly on this page with an updated revision date. Continued access to or use of the Store following such updates constitutes acceptance of the amended Terms.

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13. CONTACT INFORMATION
For any inquiries regarding these Terms of Service, order status, or after-sales assistance, please contact us directly at:

Brand / Subject: urhavenhome
Website: www.urhavenhome.com
* Customer Support Email: fashion@urhavenhome.com