SHIPPING POLICY

1. Order Processing & Fulfillment

All orders are processed prior to dispatch. Standard order handling and dispatch preparation require 2 to 3 business days.

Orders are shipped from the central fulfillment facility located at:
109 Clementi Street 11, #01-27/29 Sunset Way Residence, Singapore 120109.

2. Shipping Destinations & Delivery Timelines

Urhavenhome fulfills and delivers orders to customers located across European transit destinations. Shipping services are provided via established carrier partners, including Priority transit options through DHL, FedEx, and UPS.

* Estimated Shipping Time: 4 to 11 business days following dispatch.

Automated notification emails are sent to the contact details provided at checkout to inform customers of key tracking milestones, including order departure, regional sorting hub arrival, and final delivery arrangement.

3. Delivery Delays & Tracking Inquiries

Delivery timelines are estimates provided by carrier partners. Should an order exceed the standard delivery window, urhavenhome will initiate an official investigation with the designated transit carrier. Resolution—consisting of either a full refund or a replacement shipment—will be determined based on the verified carrier report and specific circumstances of the transit status.

Customers seeking assistance regarding consignment progress or delayed shipments may contact us directly at fashion@urhavenhome.com.